Store Location and Mailing Address
Paws A While
Shop 43-45, Level 2
Queen Victoria Building
455 George Street
Sydney NSW 2000

Phone: (02) 9261 2952
Fax: (02) 9283 5661
Email: sales@pawsawhile.com.au
Contacts:
Mattie Tomasevich
Lois Dillon
Victoria Otavski

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Using Product Catalogue
Because we have been able to monitor customer’s buying habits for many years, we have divided our online catalogue by most popular animals and gifts for pets. All other animals not listed can be found under Wildlife.
Within the categories, there are sub-categories. Where possible, animals have been categorized by breed.

Using Search
Simply type in the word (s) you are looking for and the search engine will retrieve that product e.g.
Cavalier – will bring up all cavalier items
Cavalier Mug – will bring up all cavalier items plus mugs for cavaliers AND every other breed
To confine your search to Cavalier Mug only, use Advanced Search, where you can refine your search by criteria such as breed and description. If you know the exact item, type Cavalier Mug in Description, or select the breed from the drop down list and type Mug against Description.

Tips
You can shortcut the descriptions also e.g. Germ – will match German Shepherd, but will also match German Shorthaired Pointer.
Keywords may be separated by AND or OR for greater control of the results. For example:
• Cavalier AND Mug - retrieves products that contains both words
• Cavalier OR Mug - retrieves products that contain both or either words
• “Cavalier Mug” - retrieves products that match the exact phrase.

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Registering
You can browse our website and place orders anonymously without needing to register. However registration provides following additional benefits:
• Personal details will be automatically filed to your user name, which saves you from having to re-enter them the next time you order.
• Confirmed orders can be reviewed.
• Personal details can be changed.
• Option of joining our online mailing list will enable you to keep up-to date with everything that is happening on the site and to be informed about new product launches, sales and promotions.
• Registered customers are automatically placed into a draw to win a prize every 6 months.

Forgotten your Password?
Don’t worry! Click the ‘Forgotten your password’ link on the home page and enter your email address. We will then send you your password.

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Paws A While has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of GST.

The weights, dimensions and capacities given are approximate only.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, Paws A While disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

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The following methods of payment are accepted:
• Credit Card: Mastercard, Bankcard, Visa, American Express, Diners, JCB. Credit card will not be charged until day of shipping.
• Money Order payable to Paws A While (within Australia only)
• Cheque payable to Paws A While (within Australia only) – allow 4 working days for clearance.
• Direct deposit into Paws A While bank account. Information will be provided on request.
• Paws A While Gift Voucher

For payment by cheque or money order, please print the order and send with payment to:
Paws A While
Shop 43-45, Level 2
Queen Victoria Building
455 George Street
Sydney NSW 2000

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When you place an order with our online store, you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your account has been charged and your order dispatched or if there is any delay in supplying an item in your order. Rest assured we do not charge your credit card until your order is ready to be dispatched.

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

Australian Delivery Addresses
Dependant on parcel and destination, delivery will be either by Australia Post or Toll Ipec. For Toll Ipec deliveries, someone will need to be available to sign for the parcel. If delivery is unsuccessful, the courier will leave a calling card with advice for delivery.
One Item 5.95
Two or more items 10.00

Overseas Delivery Address
International shipping costs are determined by the total cost of the order and the shipping method chosen.

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We wish our customers to be 100% happy with their purchases. If for any reason you are dissatisfied with any goods, you may return the item(s) for an exchange, credit note or refund (in the form of a Paws A While Gift Voucher)

Return of goods due to change of mind
• Returns must be reported and returned within 10 days of receipt.
• Product value (not including delivery costs and gift wrapping) can be exchanged for other items, credit note or a Paws A While Gift Voucher.
• Cost of return and redelivery will be borne by you.
• Custom made goods cannot be returned.
• Goods are to be returned in original condition, undamaged and unused, so please ensure adequate packaging is used when sending.
• Goods purchased between 15 November and 25 December can be returned by 15 January of the following year. (This excludes calendars and diaries)

Return of damaged or faulty goods
• Returns must be reported and returned within 10 days of receipt.
• Once we receive the goods, we will replace the same item originally purchased. For items that cannot be replaced, we will offer either and exchange or a full refund of the cost of original item including delivery and gift-wrapping.
• Cost of returning the item will be refunded.

Return Address
Paws A While
Shop 43-45, Level 2
Queen Victoria Building
455 George Street
Sydney NSW 2000

Include Your Details
Please include your name, address, email address and daytime telephone number with your return.

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At Paws A While we are committed to providing the highest level of customer service and satisfaction. As a result, our core business is comprised of repeat customers.

Our goal is to provide you with the best and easiest buying experience, from your initial enquiries, right through your order process, all the way to delivery.

Before placing our product on the website, we are fortunate to be in a position to test it out in our retail store, so the benefit to you is that only popular products are displayed on the site.

The downside is that due to our ever-changing stock lines, the online site will never be entirely up to date. So if you wish to know if there is any other product available in your particular breed, please contact us. We endeavour not to send out anything that is not popular, but with items not shown on the site, we offer a money-back guarantee if not satisfied.

If, for some reason, you are not 100% totally satisfied with our products or service, we would sincerely like to hear from you, and welcome your feedback.

Please free welcome to Contact Us anytime.

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If you know of a manufacturer or source of a range of goods we may be interested in purchasing, we would be delighted to hear form you. For any line we do buy, we will present you with a $100 Paws A While gift voucher.

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Security
By using SSL (secure socket layer), we are able to ensure that all personal and transactional information is protected to the highest standards. Your details are automatically encrypted when you enter them, which enables you to shop online with complete confidence.

Your Choice
If you do not wish to place your order on the internet, we offer you the option of ordering by any of the following methods:

Email: sales@pawsawhile.com.au

Phone: (02) 9261 2952
Fax:(02) 9283 5661

Mail: Paws A While
Shop 43-45, Level 2
Queen Victoria Building
455 George Street
Sydney 2000

Privacy and Your Personal Information
Paws A While has committed to complying with the NSW Privacy and Personal Information Protection Act 1998 (the Privacy Act) in order to protect the privacy of its customers.
This policy sets out how Paws A While collects, uses and discloses personal information, including your right of access and correction. It applies equally to conventional and electronic information.

Collection and Use
Paws A While will only collect and retain personal information submitted by you to manage and deliver your order or to meet the purpose for which the information was submitted
The information may also be:
• aggregated for customer research purposes
• used to provide individuals with information about promotions and services
• used to enhance an individuals online shopping experience by providing details of new products and services that match the individuals buying history.
You can choose not to be included in any promotional services or direct marketing.

Disclosure
Paws A While will:
• ensure information provided to us will only be disclosed to a third party to the extent required to meet the purpose for which the information was submitted.
• will never make your personal details available to outside companies for marketing purposes.
• not disclose sensitive information e.g. health, except with specific consent or in circumstances permitted by the Act;
• respect your wishes, if you tell us that you do not wish to have your personal information used or disclosed for a particular purpose, unless this is not legally or practically possible.

Access and Correction
Paws A While will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act. Corrections to the records will be done on request.

Retention
Paws A While will retain personal information for no longer than is necessary for legitimate purposes and destroy or permanently de-identify personal information, which is no longer used or required.

Security
We will take reasonable steps to ensure the protection of personal information from misuse, loss and unauthorized access, modification and disclosure.

Enquiries
If you wish to know more about our privacy practices, or wish to review or make changes to your personal information, please Contact Paws A While